Owner’s
Manual
Double-Drawer
Built-In Refrigerator
ZIDI240
ZIDS240
Consumer Information
Double-Drawer Refrigerator
The warranty does not cover damage
caused after delivery.
Immediately contact the dealer (or
builder) that sold you the double-drawer
refrigerator.
If you received
a damaged
appliance
Before you request service, check the
It lists causes of minor operating problems
Save time
& money
Problem Solver in the back of this manual. that you can correct yourself.
Before using, be sure all packing materials new appliances is an application of
Remove
packaging
and tape have been removed.
household liquid detergent. Apply with
a soft cloth and allow to soak. Wipe dry
and then apply an appliance polish to
thoroughly clean and protect the surface.
To assure no damage is done to the finish
of the product, the safest way to remove
the adhesive left from packaging tape on
To obtain service, see the Consumer
For customers in Canada:
If you need
service
Services page in the back of this manual.
FIRST, contact the people who serviced
We are proud of our service and want you your appliance. Explain why you are not
to be pleased. If for some reason you are
not happy with the service you receive,
here are steps to follow for further help.
pleased. In most cases, this will solve the
problem.
NEXT, if you are still not pleased, write
all the details—including your phone
number to:
For customers in the USA:
FIRST, contact the people who serviced
your appliance. Explain why you are not
pleased. In most cases, this will solve the
problem.
Manager, Consumer Relations
Camco Inc.
1 Factory Lane, Suite 310
Moncton, N.B. E1C 9M3
NEXT, if you are still not pleased, write
all the details—including your phone
number—to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
• Promptly inspect your new Monogram
double-drawer refrigerator. If it has been
damaged, contact the Installer or Dealer
immediately.
• Test the drawer. Carefully open and close
the drawer. The drawer should not rub
or catch on adjacent cabinetry. Notify
the installer if the drawer makes contact
with cabinetry.
After
installation
is completed
• This double-drawer refrigerator must
be properly leveled to ensure correct
drawer alignment and drawer closure.
Contact the Installer if the unit is not
level.
Please Contact the Installer or Dealer if
you experience any of these problems.
Your custom panel (ZIDI240 model only)
double-drawer refrigerator is shipped with
two toekicks, a stainless steel and a black
toekick. For shipping purposes, one of
the toekicks will be secured to the back or
on the inside of the unit, and the second
will be installed on the unit. Keep the
unused toekick and other unused or
• The unit should be centered in the
opening. The front face of the drawer
will be flush with adjacent cabinetry.
Contact the installer if clearance is not
correct.
removed parts for possible future use.
3
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
• Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
wWARNING:
When using
this appliance, always exercise basic safety
precautions, including the following:
• Keep fingers out of the “pinch point”
areas: clearances between the drawer
and between the drawer and cabinet are
necessarily small. Be careful closing the
drawer when children are in the area.
• Double-drawer refrigerators are
designed to be built-in only. They cannot
be used free-standing.
• Use this appliance only for its intended
purpose as described in this Owner’s
Manual.
• Unplug your double-drawer refrigerator
before cleaning or making repairs.
• This double-drawer refrigerator must be
properly installed in accordance with the
Installation Instructions before it is used.
NOTE: We strongly recommend that any
servicing be performed by a qualified
individual.
• Do not allow children to climb, stand
or hang on the shelves in the double-
drawer refrigerator. They could damage
the double-drawer refrigerator and
seriously injure themselves.
wDANGER: RISK OF CHILD ENTRAPMENT
Child entrapment and suffocation
Before You Throw Away Your Old
are not problems of the past. Junked or
abandoned refrigeration products are
still dangerous…even if they will sit for
“just a few days.” If you are getting rid of
your old appliance, please follow these
instructions to help prevent accidents.
Refrigeration Product:
• Take off the doors.
• Leave the shelves in place so that
children may not easily climb inside.
REFRIGERANTS
All refrigeration products contain
If you are getting rid of an old refrigeration
refrigerants, which under federal law must product, check with the company handling
be removed prior to product disposal.
the disposal about what to do.
4
IMPORTANTES INSTRUCTIONS DE SÉCURITÉ
LIRE ET CONSERVER CES INSTRUCTIONS
• N’entreposez et n’utilisez pas d’essence
wAVERTISSEMENT :
ou autres vapeurs et liquides
Lorsque vous utilisez l’appareil, observez
inflammables à proximité de cet appareil
toujours certaines précautions de base,
ou de tout autre appareil électroménager.
notamment :
• Éloignez les doigts des parties du
• Les réfrigérateurs à deux tiroirs sont
réfrigérateur où l’on peut facilement
conçus pour être encastrés uniquement.
se pincer : les espaces entre les tiroirs
Ils ne peuvent pas être séparés.
et entre les tiroirs et les placards sont
toujours étroits. Soyez prudent lorsque
vous fermez les tiroirs de l’appareil en
présence des enfants.
• N’utilisez l’appareil que pour son usage
prévu, comme décrit dans le présent
manuel.
• Débranchez votre réfrigérateur à deux
tiroirs avant de le nettoyer et de le
réparer.
• Installez le réfrigérateur à deux tiroirs
conformément aux directives
d’installation avant de l’utiliser.
REMARQUE : Nous vous recommandons
vivement de confier toute réparation à
un technicien qualifié.
• Ne laissez pas les enfants grimper,
s’asseoir, se tenir debout ni se pendre
aux clayettes du réfrigérateur à deux
tiroirs. Ils pourraient endommager le
réfrigérateur à deux tiroirs et se blesser
gravement.
wDANGER : RISQUES POUR LES ENFANTS
Les enfants pris au piège ou morts
d’asphyxie sont toujours d’actualité.
Les appareils de réfrigération abandonés
sont toujours aussi dangereux, même si
on n’attend que “quelque jours” pour
s’en débarasser. Si vous ne gardez pas
votre ancien appareil, veuillez suivre
les directives ci-dessous afin de prévenir
les accidents.
Avant de vous débarasser de votre vieux
appareil de réfrigération :
• Démontez les portes.
• Laissez les clayettes en place afin
d’empêcher les enfants de grimper à
l’intérieur.
RÉFRIGÉRANTS
Tous les appareils de réfrigération
contiennent des refrigerants qui,
conformément aux lois fédérales, doivent
être enlevés avant toute élimination de
l’appareil.
Si vous vous débarrassez de vieux appareils
de réfrigération, vérifiez, auprès de la
société qui s’occupe de leur élimination,
ce que vous devez faire.
5
IMPORTANT SAFETY INSTRUCTIONS
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or
remove the third (ground) prong from
the power cord. For personal safety, this
appliance must be properly grounded.
DO NOT USE AN
ADAPTER PLUG TO
CONNECT THE
DOUBLE-DRAWER
REFRIGERATOR TO
A 2-PRONG OUTLET.
The power cord of this appliance is
equipped with a 3-prong (grounding)
plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the
possibility of electric shock hazard from
this appliance.
DO NOT USE AN
EXTENSION CORD
WITH THIS APPLIANCE.
Never unplug an appliance by pulling on
the power cord. Always grip the plug firmly
and pull straight out from the outlet.
Have the wall outlet and circuit checked
by a qualified electrician to make sure
the outlet is properly grounded.
Repair or replace immediately all power
cords that have become frayed or
otherwise damaged. Do not use a cord
that shows cracks or abrasion damage
along its length or at either end.
Where a standard 2-prong wall outlet
is encountered, it is your personal
responsibility and obligation to have
it replaced with a properly grounded
3-prong wall outlet.
When moving the appliance, be careful
not to roll over or damage the power cord.
Use of a GFI (Ground Fault Interrupter)
is not recommended for the double-
drawer refrigerator.
The appliance should always be plugged
into its own individual electrical outlet
which has a voltage rating that matches
the rating plate. This provides the best
performance and also prevents overloading
house wiring circuits which could cause a
fire hazard from overheated wires.
SAVE THESE INSTRUCTIONS
6
IMPORTANTES INSTRUCTIONS DE SÉCURITÉ
RACCORDEMENT ÉLECTRIQUE
Ne coupez ni retirez en aucun cas la
N’UTILISEZ JAMAIS
troisième broche (mise à la terre) de la
fiche du cordon d’alimentation. Pour
votre sécurité, cet appareil doit être
correctement mis à la terre.
UNE PRISE À
ADAPTATEUR POUR
LE RÉFRIGÉRATEUR À
DEUX TIROIRS À UNE
PRISE BIPOLAIRE.
Le cordon d’alimentation de cet appareil
est muni d’une fiche à 3 broches (mise à
la terre) qui se branche dans une prise
mural ordinaire à 3 alvéoles (mise à la
terre) pour réduire au minimum les
risques du chocs électriques.
N’UTILISEZ JAMAIS DE
RALLONGE AVEC CET
APPAREIL.
Ne débranchez jamais l’appareil en tirant
le cordon d’alimentation. Saisissez
fermement la fiche du cordon et tirez
droit pour la retirer de la prise.
Faites examiner la prise de courant et le
circuit par un électricien qualifié pour
vous assurer que la prise est correctement
mise à la terre.
Réparez ou remplacez immédiatement
tout cordon effiloché ou endommagé.
N’utilisez pas un cordon fendillé ou
présentant des signes d’usure.
Si la prise murale est du type standard
à 2 alvéoles, il vous incombe de la faire
remplacer par une prise à 3 alvéoles
correctement mise à la terre.
Lorsque vous déplacez l’appareil, faites
attention de ne pas la faire rouler sur le
cordon d’alimentation afin de ne pas
l’endommager.
L’utilisation d’un disjoncteur de fuite
à la terre est recommandée pour le
réfrigérateur à deux tiroirs.
L’appareil doit toujours être branché
dans sa propre prise de courant, dont la
tension nominale est identique à celle
indiquée sur la plaque signalétique.
Cette précaution est recommandée pour
garantir un rendement optimum et éviter
une surcharge des circuits électriques de
la résidence, ce qui pourrait créer un
risque d’incendie par surschauffe des fils.
CONSERVEZ CES DIRECTIVES
7
Controls and Features
Double-Drawer Refrigerator
The temperature display shows the
Temperature
control
actual temperature of the double-drawer
refrigerator. The actual temperature may
vary slightly from the set temperature
based on factors such as drawer opening,
amount of food and room temperature.
To change the temperature setting, press
the WARMER or COLDER pads until you
reach the desired set temperature. After
5 seconds, the display will return to the
actual temperature.
Temperature Settings
Minimum: 34°F (1.1°C)
Maximum: 45°F (7.2°C)
Allow 12–24 hours for the double-drawer
refrigerator to reach the temperature you
have set.
This child control lockout feature
prevents unwanted changes to your
temperature settings.
After the desired temperature is set, the
temperature can be locked. To lock, press
both the + and – pads at the same time for
five seconds. To unlock, press both + and
– pads for five seconds.
Child control
lockout
This pad stops cooling in the double-
drawer refrigerator, turns off the
temperature controls and removes
power to the light circuit.
Unit
ON/OFF
Press this pad for a minimum of 3 seconds
to turn the double-drawer refrigerator
on or off or unplug the unit for long
vacations or absences, or when cleaning
the unit or changing the light bulb.
The interior fan located in the rear wall
of the double-drawer refrigerator may run
for extended periods due to usage and
ambient temperature. This is normal. See
Normal operating sounds in Problem Solver
section for additional information about
the fans. The interior fan will turn off
when the drawer is opened.
Interior fan
8
Controls and Features
Double-Drawer Refrigerator
Divider locations
The top drawer has a moveable, tempered
glass divider for separating and organizing
foods. The divider can be placed in one of
two locations.
Glass
divider
(2)
(1)
To remove the divider, lift up until divider
clears the rear and front retaining slots.
To replace the divider, slide into one of
the divider locations.
Glass divider
The glass divider is dishwasher safe,
top rack only.
Lever
Locked
The snugger attached to the glass divider
helps prevent tipping, spilling or sliding
of small items when the top drawer is
opened. Lift the lock down lever near the
top of the snugger then move it to fit your
needs. Press the lever down to lock the
snugger in place.
Snugger
Unlocked
The snugger is dishwasher safe,
top rack only.
Snugger
Lever
To remove:
Assembly
instructions
1. Lift the glass divider assembly out of
the drawer by grasping the glass divider
and snugger where the lever is located.
Sit the assembly on a sturdy surface.
Snugger
Glass
divider
2. Lift the lever.
Lever
3. Slide the snugger off the glass divider.
4. Remove the lever from the snugger by
lifting the lever up and sliding it down
and out of the assembly.
NOTE: The glass divider, snugger and
lever can be cleaned on the top rack of
a dishwasher.
To replace or relocate:
1. Reassemble lever into snugger by
sliding the lever up into place.
2. Slide glass divider into the snugger.
The lever must be installed before
sliding the divider into the snugger.
3. Put the glass divider assembly in the
desired divider location in the top
drawer.
9
Controls and Features
Double-Drawer Refrigerator
The top drawer features a shelf that can
fold down for storage of smaller containers,
or fold up for storage of larger items on
the drawer bottom.
Shelf
To fold up the shelf, lift to the right until
it rests in place against the right side.
Shelf
The shelf is dishwasher safe, top rack only.
The bottom drawer offers a pan for
storage of smaller items. The pan slides
easily to allow storage of and access to
larger items in the drawer below.
Food
storage
pan
Sliding
pan
The pan can be removed allowing you
to carry food to the countertop for
preparation or to allow storage space
for large food items.
The food storage pan is dishwasher safe,
top rack only.
The brilliant full-width LED lighting
in either drawer illuminates when the
drawer is opened.
Drawer
lights
10
Care and Cleaning
Double-Drawer Refrigerator
Turn the double-drawer refrigerator OFF or unplug the unit before cleaning.
Turn the double-drawer refrigerator OFF by pressing the button on the control panel
a minimum of 3 seconds until the light turns off.
For your
safety
The vinyl gasket may be cleaned with mild
soap and water, or a baking soda solution.
Rinse well.
Drawer
gasket
If the power fails, open the drawer as
infrequently as possible to maintain
the temperature.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
In the event
of a power
failure
For long vacations or absences, remove
food and turn the double-drawer
refrigerator OFF. Clean the interior
(see Cleaning the Inside section)
For shorter vacations, remove perishable
foods and leave controls at regular settings.
However, if the room temperature is
expected to drop below 55°F (13°C),
follow the same instructions as for long
vacations.
Preparing
for vacation
Secure all loose items such as the shelf,
divider and snugger by taping them
securely in place to prevent damage.
IMPORTANT: Be sure the double-drawer
refrigerator stays in an upright position
during moving.
Preparing
to move
11
Care and Cleaning
Double-Drawer Refrigerator
Turn the double-drawer refrigerator OFF or unplug the unit before cleaning.
Turn the double-drawer refrigerator OFF by pressing the button on the control panel
a minimum of 3 seconds until the light turns off.
For your
safety
Drawer handles and trim—Clean with
a cloth dampened with soapy water.
Dry with a soft cloth.
Stainless Steel—Regularly clean and polish
the stainless steel exterior and handle with
a commercially available stainless steel
cleaner such as Stainless Steel Magic™
to preserve and protect the fine finish.
Stainless Steel magic is available through
GE Parts and Accessories, 800.626.2002
or ge.com. Order part number WX10X15.
Cleaning
the outside
Keep the outside clean. Wipe with a clean
cloth lightly dampened with mild liquid
dish detergent. Dry with a clean, soft cloth.
Do not wipe the refrigerator with a soiled
dish cloth or wet towel. These may leave
a residue that can damage the finish.
Do not use scouring pads, powdered
cleaners, bleach or cleaners containing
bleach because these products can scratch
and damage the finish.
To avoid scratching the fine finish of the
stainless steel, wipe in the same direction
as the grain when polishing or cleaning
any stainless steel surface. The grain on
the double-drawer refrigerator runs top
to bottom.
Do not use appliance wax or polish on
the stainless steel.
Unplug the double-drawer refrigerator
before cleaning. If this is not practical,
turn the unit OFF and wring excess
moisture out of the cloth or sponge
when cleaning around switches, lights
or controls.
Other parts of the double-drawer
refrigerator—including the drawer gaskets,
divider, snugger, shelf and sliding pan—
can be cleaned the same way.
Cleaning
the inside
The glass divider, snugger, lever, shelf and
food storage pan are dishwasher safe,
Use warm water and baking soda solution— top rack only.
about a tablespoon (15 ml) of baking soda
Avoid cleaning cold glass divider and
to a quart (1 liter) of water. This both
cleans and neutralizes odors. Thoroughly
rinse and wipe dry.
snugger with hot water because the
extreme temperature difference may
cause them to break. Handle glass shelves
carefully. Rough handling of tempered
glass can cause it to shatter.
12
Built-In Dimensions
Double-Drawer Refrigerator
The double-drawer refrigerator is
designed to be built-in only. It cannot be
used free-standing. The double-drawer
refrigerator can be built in using the
cut-out dimensions below.
When building in the double-drawer
refrigerator, be sure to allow for full
drawer openings so you have full access
to the pull-out full extension drawers.
Installation
dimensions
stainless steel
(ZIDS240 model)
See the Installation Instructions (Pub. No.
31-51545) for complete directions.
233/4″
(603 mm)
233/4″
(603 mm)
341⁄2″
(876 mm)
Product dimensions:
NOTE:
Cut-out dimensions:
Height: 341/2″ (876 mm) Handle and
Width: 233/4″ (603 mm) handle standoff
Depth: 233/4″ (603 mm) depth is 21/8″
Height: 341/2″ (876 mm) minimum
Width: 233/4″ (603 mm) minimum
Depth: 24″ (610 mm)
The double-drawer refrigerator is
designed to be built-in only. It cannot be
used free-standing. The double-drawer
refrigerator can be built in using the
cut-out dimensions below.
When building in the double-drawer
refrigerator, be sure to allow for full
drawer openings so you have full access
to the pull-out full extension drawers.
Installation
dimensions
custom panel
(ZIDI240 model)
See the Installation Instructions (Pub. No.
31-51545) for complete directions.
233/4″
(603 mm)
247/8″
(632 mm)
341⁄2″
(876 mm)
Product dimensions:
NOTE:
Cut-out dimensions:
Height: 341/2″ (876 mm) Handles not
Width: 233/4″ (603 mm) supplied
Depth: 247/8″ (632 mm)
Height: 341/2″ (876 mm) minimum
Width: 233/4″ (603 mm) minimum
Depth: 24″ (610 mm)
13
Built-In Dimensions/Installation
Double-Drawer Refrigerator
On stainless steel model ZIDS240, allow
22″ min. clearance from the front of the
double-drawer for drawer opening.
When installed in a corner:
Product
clearances
Countertop
On custom panel model ZIDI240, allow
231⁄8″ min. clearance from the front of the
double-drawer for drawer opening.
Double-Drawer
When installed into a corner, allow 21⁄2″ min.
clearance between double-drawer and
adjacent cabinet, wall or other appliances.
22" (with Custom Panels
23-1/8" min.)
NOTE: Clearances are based on the
recommended 21⁄8″ handle standoff depth.
Custom handle clearances may vary
depending on the standoff of the custom
handles.
Clearance for Door
Opening 2-1/2" min.
Black or Stainless Steel Toekick Options
Your custom panel (ZIDI240 model only)
double-drawer refrigerator is shipped with
two toekicks, a stainless steel and a black
toekick. For shipping purposes, one of
the toekicks will be secured to the back or
inside of the unit, and the second will be
installed on the unit. Keep the unused
toekick and other unused or removed
parts for possible future use.
3/4″ Overlay Panel Dimensions
Installing
custom 3/4″
drawer panels
and handles
(ZIDI240 model
only)
Model ZIDI240 requires field-installed
overlay drawer panels.
Overlay
Panel
Door
1/4"
• The overlay panels must be secured to
1/4″ thick backer panels that slide into
the trim. A 0.10″ thick spacer panel must
be placed between the overlay and
backer panels.
• Custom handles of your choice, supplied
by your cabinet maker, must be installed
on these overlay panels. Countersink all
screws into the backer panels. Screws
cannot protrude from the backer panels.
0.10"
Spacer
Backer
Panel
Assemble overlay panels with glue
and screws
NOTE: Maximum total weight for custom
drawer panels are 25 lbs. (121⁄2 lbs. max.
each drawer).
Overlay Panel
1. Center spacer
panel on the
backer panel,
left to right and
top to bottom.
Secure the panels
with glue.
A
Spacer Panel
Backer Panel
3/4″ Overlay Panel Dimensions
(in inches)
121⁄2 lbs. max.
B
B
A (Width) B (Height)
1/4″ Backer
0.10″ Spacer
233⁄16″
1411⁄16″
143⁄16″
151⁄16″
*
221⁄2″
121⁄2 lbs. max.
3/4″ Overlay 235⁄8″
2. Center the spacer/backer panel on the
overlay panel. Secure with glue and
screws. Countersink all screws into the
backer panel.
*Maintain a 1/4″ min. gap between
top and bottom drawer panels.
14
Installation
Double-Drawer Refrigerator
Install custom drawer panels and handles
Installing
custom 3/4″
drawer panels
and handles
(cont.)
1. Open drawers.
4. Slide overlay panels into the trims.
2. Remove 2 screws holding trim;
lift trims off. Retain screws.
(ZIDI240 model
only)
5. Reinstall the side trims using the trim
screws removed earlier.
3. Custom handles of your choice,
supplied by your cabinet maker, must
be installed onto the overlay panels
before they are slid into the trims.
Countersink all screws into the backer
panels. Screws cannot protrude from
the backer panels.
Screws Must
Be Countersunk
Into Panel
6. Place the brushed decorative covers
over the side trim to hide the screw
heads. Ensure side trim is aligned
top-to-bottom and front-to-back.
Snap into place.
Handle
Custom
Drawer Panel
6. NOTE: For shipping purposes, the
brushed decorative cover will be
secured to the front of the unit.
15
The Problem Solver
Double-Drawer Refrigerator
Newer appliances sound different from older appliances. Modern appliances have more
features and use newer technology.
Normal
operating
sounds
Do you hear what I hear? These sounds are normal.
HUMMM...
WHOOSH...
• The new high efficiency compressor
may run faster and longer than your
old appliance and you may hear a high-
pitched hum or pulsating sound while
it is operating.
• You may hear the fans spinning at
high speeds. This happens when the
appliance is first plugged in, when the
drawer is opened frequently or when
a large amount of food is added to
the appliance. The fans help maintain
desired temperatures.
• Sometimes the appliance runs for an
extended period, especially when the
drawers are opened frequently.
• If the drawer is open for over 3 minutes,
you may hear the fans come on in order
to cool the light bulbs.
• You may hear a whooshing sound when
the drawers close. This is due to pressure
equalizing within the appliance.
• The fans change speeds in order to
provide optimal cooling and energy savings.
• The cabinet fan runs continuously except
when the drawer is opened.
CLICKS, POPS,
CRACKS and CHIRPS
WATER SOUNDS
• You may hear cracking or popping sounds
when the appliance is first plugged in.
This happens as the appliance cools to
the correct temperature.
• The flow of refrigerant through the
freezer cooling coils may make a
gurgling noise like boiling water.
• Electronic dampers click open and closed
to provide optimal cooling and energy
savings.
• Water dropping on the defrost heater can
cause a sizzling, popping or buzzing sound
during the defrost cycle.
• The electronic control board may cause
a clicking sound when relays activate to
control appliance components.
• A water dripping noise may occur during
the defrost cycle as ice melts from the
evaporator and flows into the drain pan.
• Expansion and contraction of cooling
coils during and after defrost can cause
a cracking or popping sound.
• Closing the drawer may cause a gurgling
sound due to pressure equalization.
16
The Problem Solver
Double-Drawer Refrigerator
PROBLEM
POSSIBLE CAUSE
Questions?
Use this
problem
solver!
APPLIANCE DOES
NOT OPERATE
• Appliance is so quiet that most of the time you will hear low or
no operating noise.
• Appliance may be in defrost cycle when compressor motor does not
operate for about 30 minutes.
• Controls are set to OFF. Press ON/OFF button on control panel for
a minimum of 3 seconds.
• If interior light is not on, appliance may not be plugged in at wall
outlet. Push the plug completely into the wall outlet.
• The fuse is blown/circuit breaker is tripped. Replace fuse or reset
the breaker.
• The appliance is in showroom mode. Unplug it and plug it back in.
• Adjust the leveling legs as shown in the Installation Instructions.
VIBRATION OR
RATTLING (Slight
vibration is normal.)
COMPRESSOR
• Normal when appliance is first plugged in. Wait 24 hours for the
appliance to completely cool down.
MOTOR OPERATES
FOR LONG PERIODS
OR CYCLES ON AND
OFF FREQUENTLY
• Often occurs when large amounts of food are placed in appliance.
This is normal.
• Drawer left open or package holding drawer open.
• Hot weather or frequent drawer openings. This is normal.
• Temperature control set at the coldest setting.
See Temperature Control.
FRESH FOOD
OR FREEZER
COMPARTMENT
TOO WARM
• Temperature control not set cold enough. See Temperature Control.
• Warm weather or frequent drawer openings.
• Drawer left open for long time.
• Package may be holding drawer open.
FROST OR ICE
CRYSTALS ON
REAR WALL
• Too frequent or too long drawer openings.
17
The Problem Solver
Double-Drawer Refrigerator
PROBLEM
POSSIBLE CAUSE
Questions?
Use this
problem
solver!
APPLIANCE
HAS ODOR
• Interior needs cleaning. See Care and Cleaning.
• Keep open box of baking soda in appliance; replace every 3 months.
DRAWER NOT
CLOSING PROPERLY
• Drawer gasket is sticking or folding over. Apply petroleum jelly or
paraffin wax to the face of the gasket.
• The drawer is hitting an internal component inside the appliance.
Adjust interior components to prevent interference.
MOISTURE FORMS
ON OUTSIDE OF
APPLIANCE
• Not unusual during periods of high humidity. Wipe surface dry.
• Drawer left open or package holding drawer open.
MOISTURE
• Too frequent or too long drawer openings.
COLLECTS INSIDE
• In humid weather, air carries moisture into appliance when drawers
are opened.
INTERIOR LIGHT
DOES NOT WORK
• No power at outlet.
• Light needs replacing. Call GE Consumer Service at 1.800.444.1845
for light replacement.
HOT AIR FROM
BOTTOM OF
APPLIANCE
• Normal air flow cooling motor. In the refrigeration process, it is
normal that heat be expelled in the area under the appliance.
Some floor coverings are sensitive and will discolor at these safe
and normal temperatures.
APPLIANCE
• Adaptive defrost keeps compressor running during drawer openings.
This is normal. The appliance will cycle off after the drawer remains
closed for 2 hours.
NEVER SHUTS OFF
BUT TEMPERATURES
ARE OK
• Normal operation in extreme temperatures.
• Unit just plugged in. Allow 24 hours for the system to stabilize.
• Drawer open for too long. Allow 24 hours for the system to stabilize.
ACTUAL
TEMPERATURE
NOT EQUAL TO
SET TEMPERATURE
• Warm contents added to appliance. Allow 24 hours for the system
to stabilize.
• Defrost cycle is in process. Allow 24 hours for the system to stabilize.
TEMPERATURE
• Temperature may be in lockout mode. Press both + and – pads for
WILL NOT ADJUST
5 seconds to unlock the temperature.
18
Consumer Services
Double-Drawer Refrigerator
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we will be there. All you have to do is call—toll-free!
Whatever your question about any Monogram major appliance, GE Answer Center®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, 7 days a week.
GE Answer
Center®
In the USA:
800.626.2000
OR
Visit our Website at: ge.com
In Canada, call 1.888.880.3030.
In-Home Repair
Service
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays,
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.
In the USA:
800.444.1845
In Canada:
1.888.880.3030
For Customers
With Special
Needs…
GE offers Braille controls for a variety of GE appliances, and a
brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.
Consumers with impaired hearing or speech who have access to a
TDD or a conventional teletypewriter may call 800.TDD.GEAC
(800.833.4322) to request information or service.
In the USA:
800.626.2000
Service Contracts
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
In the USA:
800.626.2224
In Canada:
1.888.880.3030
Parts and
Accessories
Individuals qualified to service their own appliances can have parts or accessories sent
directly to their home. The GE parts system provides access to over 47,000 parts…and
all GE Genuine Renewal Parts are fully warranted. VISA, MasterCard and Discover cards
are accepted.
In the USA:
800.626.2002
User maintenance instructions contained in this manual cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
In Canada:
1.888.880.3030
19
Warranty
Double-Drawer Refrigerator
YOUR MONOGRAM DOUBLE-DRAWER REFRIGERATOR WARRANTY
Staple sales slip or canceled check here. Proof of original purchase
date is needed to obtain service under warranty.
LIMITED ONE-YEAR WARRANTY
WHAT IS
COVERED
From the Date
of the Original
Purchase
For one year from date of original purchase, we will provide, free of charge, parts and service labor in your
home to repair or replace any part of the unit that fails because of a manufacturing defect.
LIMITED FIVE-YEAR WARRANTY
For five years from date of original purchase, we will provide, free of charge, parts and service labor
in your home to repair or replace any part of the sealed refrigerating system (the compressor, condenser,
evaporator and all connecting tubing) that fails because of a manufacturing defect.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for
ordinary home use in the 48 mainland states, Hawaii, Washington, D.C. or Canada. If the product is located
in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip
charge or you may be required to bring the product to an Authorized GE Service location for service. In
Alaska the warranty is the same except that it is LIMITED because you must pay to ship the product to the
service shop or for the service technician’s travel costs to your home.
All warranty service will be provided by our Factory Service Centers or by our authorized Customer Care®
servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, in the USA call 800.444.1845. In
Canada: 888.880.3030. Please have your serial number and model number available when calling for service.
• Service trips to your home to teach you how
to use the product.
• Replacement of house fuses or resetting of circuit
breakers.
• Damage to the product caused by accident, fire,
floods or acts of God.
• Failure of the product if it is used for other than
its intended purpose or used commercially.
• Improper installation, delivery or maintenance.
WHAT IS NOT
COVERED
If you have an installation problem, contact your
dealer or installer. You are responsible for
providing adequate electrical, plumbing and
other connecting facilities.
• Replacement of the light bulbs, if included.
• Loss of food due to spoilage (in the USA only).
• Incidental or consequential damage caused by
possible defects with this appliance.
• Damage caused after delivery.
• Product not accessible to provide required
service.
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair as provided in
this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness
for a particular purpose, are limited to one year or the shortest period allowed by law.
Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state/province to province. To know what your legal
rights are in your state/province, consult your local or state/provincial consumer affairs office or your state’s
Attorney General.
Warrantor in USA: General Electric Company,
Louisville, KY 40225
Warrantor in Canada: Camco Inc.
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
197D5891P012
49-60434
11-05 JR
Printed in Slovenia
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